Our history

2002

  • May - Vanquis Bank is set up and registered, by the Provident Financial Group in Bradford. The Vanquis Bank head office is set up at Throgmorton Street, London.
  • August - Vanquis Bank management team and Credit Card processing platform are built and put in place.

2003

  • January - UK based customer call centre is set up at Colonial House, Chatham in Kent.
  • February - The FSA grant Vanquis Bank a Banking License, with Visa membership a few weeks later.
  • April - Vanquis Bank launch first Direct Mail campaign with the first credit cards issued in May.
  • September - Vanquis Bank head office move to larger premises in St Swithins Lane, London to accommodate more staff.

2004

  • January - 36,000 customer accounts booked to date.

2005

  • September - Staffing levels are increased at Vanquis Bank head office requiring a move to new premises in Arthur Street, London.
  • December - 100,000 cards issued by Vanquis Bank.

2006

  • June - Vanquis Bank launch their first website, as well as start advertising on the Internet.
  • August - Vanquis Bank launch their first customer satisfaction survey.
  • December - 340,000 cards issued by Vanquis Bank.

2007

  • February - Vanquis Bank test various new marketing channels such as door-drops and magazine inserts.
  • October - Over 465,000 customer accounts booked.

2008

  • July - The customer satisfaction survey reveals that over 80% of customers would recommend Vanquis Bank to a friend.
  • August - The UK based customer call centre move into brand new larger premises in Chatham in Kent.

2009

  • March - Vanquis Bank launch a new brand identity to support our customer values.
  • July - Over 550,000 customer accounts booked.
  • September - New redesigned and rebranded website and credit cards are launched.