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Our History
2002
Vanquis Bank registered
- Vanquis Bank is set up by Provident Financial Group.
- Vanquis Bank is licensed by the OFT for Consumer Credit business.
2003
Over 36,000 customers accepted!
- The Customer Service call centre is set up at Chatham in Kent.
- Vanquis Bank becomes authorised and regulated by the Financial Services Authority.
- Vanquis Bank launches its first direct mail campaign with the first credit cards issued in May.
2004
Over 77,000 customers accepted!
- After a successful pilot, Provident Financial Group gives Vanquis Bank the green light to grow.
2005
Over 196,000 customers accepted!
- Staffing levels are increased at Vanquis Bank head office requiring a move to new premises in Arthur Street, London.
2006
Over 341,000 customers accepted!
- Vanquis Bank launches its first website and starts advertising on the Internet.
- Vanquis Bank launches its first customer satisfaction survey.
2007
Over 485,000 customers accepted!
- Vanquis Bank test various new marketing channels such as door-drops and magazine inserts.
2008
Over 673,000 customers accepted!
- The customer satisfaction survey reveals that over 80% of customers would recommend Vanquis Bank to a friend.
- The Customer Service call centre moves into brand new larger premises in Chatham in Kent.
2009
Over 840,000 customers accepted!
- Vanquis Bank launches a new brand identity.
- New website and credit cards are launched.
2010
Over 1,000,000 customers accepted!