Using your card

Using your card

FAQ Section

Where can I use my Alpha Visa Card?

 
Anywhere you see the Visa sign both in the UK and abroad, and online.

How will I keep track of my spending?

 
We’ll send you a Monthly Statement listing the date and place of each purchase you’ve made, cash you’ve withdrawn, plus the repayments we’ve received from you. And you can always phone Vanquis QuickCall on 0871 770 5555 to check your account 24 hours a day, seven days a week. (Please note that calls to 0871 numbers will be charged at 7p per minute from a BT landline. Calls from mobiles and other networks may vary).

What will my credit limit be?

 
Your starting credit limit will be £100. Over time we will review your account, and may offer you a credit limit increase if your account is well managed. If we set your limit higher than you would like we’ll lower it for you.

Can I increase my credit limit?

 
As a responsible lender, Vanquis Bank will seek to provide you with a credit limit that reflects your needs and your ability to manage your account. To be considered for a credit limit increase, you should make use of your credit limit without going overlimit and make your payments on time. By using your credit limit and keeping your account in order, you demonstrate to us that you can manage your account well and can handle the monthly repayments.

Please also keep your other accounts such as credit cards, loans, catalogues, mobile phone and mortgages in order and don’t take on too much debt elsewhere. Please remember this is just a guide and meeting these criteria does not guarantee you a credit limit increase.

Can I use my Alpha Visa Card abroad?

Yes - You can use your Alpha Visa Card to make purchases in shops and restaurants and withdraw cash from cash machines and bank counters everywhere you see the Visa sign.  Charges apply when you use your Visa Credit Card abroad. 

When you use your Alpha Visa Card to make a non-sterling transaction we will charge a Non-Sterling Transaction Fee of 2.99% of the transaction.

If you withdraw cash from a cash machine or financial institution displaying the Visa sign, or purchases of currency and cash related transactions (such as purchases of travellers cheques, money orders and money transfers, or gambling transactions) (‘Cash Transaction’), we will charge a Cash Fee of 3% of the cash transaction amount or £3, whichever is the greater.  You will also be charged a Non-Sterling Transaction Fee for each cash transaction.

Please be aware that interest on a Cash Transaction is charged from the date transactions are applied to your account until payment is received.  There is no interest-free period on Cash Transactions. You’ll need to take into account any other restrictions when withdrawing cash, such as daily cash withdrawal limit. Please see your Credit Card Agreement for more information.

All transactions made in a foreign currency (including cash withdrawals) are converted to Sterling using the Visa Payment Scheme Exchange Rate.  Payment Scheme Exchange Rates are set by Visa and MasterCard.  Exchange rates fluctuate every day.  To see the up to date rates and to find out what the rate is on a certain day, visit www.visaeurope.com and click on the Cardholder section

What are the charges for using my Alpha Visa Card abroad?

When you use your Alpha Visa Card to make a non-sterling transaction we will charge a Non-Sterling Transaction Fee of 2.99% of the transaction.

If you withdraw cash from a cash machine or financial institution displaying the Visa sign, or purchases of currency and cash related transactions (such as purchases of travellers cheques, money orders and money transfers, or gambling transactions) (‘Cash Transaction’), we will charge a Cash Fee of 3% of the cash transaction amount or £3, whichever is the greater.  You will also be charged a Non-Sterling Transaction Fee for each cash transaction.

Please be aware that interest on a Cash Transaction is charged from the date transactions are applied to your account until payment is received.  There is no interest-free period on Cash Transactions. You’ll need to take into account any other restrictions when withdrawing cash, such as daily cash withdrawal limit. Please see your Credit Card Agreement for more information.

All transactions made in a foreign currency (including cash withdrawals) are converted to Sterling using the Visa Payment Scheme Exchange Rate.  Payment Scheme Exchange Rates are set by Visa and MasterCard.  Exchange rates fluctuate every day.  To see the up to date rates and to find out what the rate is on a certain day, visit www.visaeurope.com and click on the Cardholder section

What are the Exchange Rates for using my Alpha Visa Card abroad?

All transactions made in a foreign currency (including cash withdrawals) are converted to Sterling using the Visa Payment Scheme Exchange Rate.  Payment Scheme Exchange Rates are set by Visa and MasterCard.  Exchange rates fluctuate every day.  To see the up to date rates and to find out what the rate is on a certain day, visit www.visaeurope.com and click on the Cardholder section

^ Credit Cards are not suitable for long-term borrowing or financing existing debt.

 

* To be considered for a credit limit increase, please keep all your credit agreements in order by paying on time, making use of your existing credit limit without going over your limit, and not taking on too much debt elsewhere. This is only a guide and meeting these criteria does not guarantee you a credit limit increase.

 

Important: Credit is subject to: status; telephone contact; confirmation of name and address; not already holding a credit card issued by Vanquis Bank; no reasonable suspicion of fraud, and is only available to UK residents who are at least 18 years of age and are not legally restricted from obtaining credit e.g.because of bankruptcy. Please read the Summary Box and Terms and Conditions for full financial details.

 

Vanquis Visa Card is issued by Vanquis Bank Limited. Vanquis Bank can be contacted at its registered office, which is at No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England. VAT number 180555952. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 221156).

 

© Vanquis Bank Limited 2014