Complaints

Publication of Complaints Data

The Financial Services Authority (FSA) requires all companies regulated by them to publish high level information relating to complaints. The information is published twice a year for the period 1 January to 30 June and 1 July to 31 December and includes the number of complaints opened and closed, the percentage of complaints closed within eight weeks of being received and the percentage of complaints upheld by the firm. We have also published the number of complaints per thousand accounts as recommended by the FSA, which, for the period 1 July to 31 December 2012 was on average 3.14 complaints per thousand accounts per month.

The FSA also requires firms to breakdown the nature of such complaints into product categories. Currently all complaints received by Vanquis Bank relate to Banking.

Complaints publication report
Firm name: Vanquis Bank Limited
Group: (if applicable): N/A.
Other firms included in this report (if any): N/A
Period covered in this report: 1 July 2012 – 31 December 2012
Brands/trading names covered: Alpha Card, Aquis, Aquis Card, Argos Credit Card, Black Diamond, Cashmax, Chrome Card, Granite, Impact Collection Services, Oneminuteresponse.co.uk, Vanquis, Vanquis Bank, Vanquis Card, Vanquis Classic/Gold/Platinum, Vanquis Repayment Option Plan, Vanquis Bank High Yield

A

B

C

D

E

 

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks (%)

Closed complaints upheld by firm (%)

Banking

 15911

 14933

 99.86

 28.31
Investments  13  13  100  38.46

For the period 1 July 2012 – 31 December 2012 Vanquis Bank received on average 3.14 complaints per thousand accounts per month.

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* To be considered for a credit limit increase, please keep all your credit agreements in order by paying on time, making use of your existing credit limit without going over your limit, and not taking on too much debt elsewhere. This is only a guide and meeting these criteria does not guarantee you a credit limit increase.

 

Important: Credit is subject to: status; telephone contact; confirmation of name and address; not already holding a credit card issued by Vanquis Bank; no reasonable suspicion of fraud, and is only available to UK residents who are at least 18 years of age and are not legally restricted from obtaining credit e.g.because of bankruptcy. Please read the Summary Box and Terms and Conditions for full financial details.

 

Vanquis Visa Card is issued by Vanquis Bank Limited. Vanquis Bank can be contacted at its registered office, which is at No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England. Consumer Credit licence number 532364. VAT number 180555952. Vanquis Bank Limited is authorised and regulated by the Financial Services Authority.

 

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