Have you got any queries about our Vanquis Visa Card or your Credit Card Application? Try our frequently asked questions page. If you can't find what you’re looking for then contact us directly using one of the methods below.
We won't be able to give you any information about your account by email for security reasons, so please ring our customer services.
If you have a complaint about a service provided by Vanquis, please write to Vanquis Visa Card, Customer Service, P.O. Box 399, CHATHAM ME4 4WQ or telephone us on 0871 770 5555. Lines are open between 8am and 8pm Monday to Friday and 9am to 5.30 pm on Saturday. Calls to this number will be charged at 7p per minute from a BT landline. Calls from mobiles and other networks may vary. Your complaint will be dealt with in accordance with our complaints procedure. Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman at www.financial-ombudsman.org.uk, by letter to the Financial Services Ombudsman at South Quay Plaza, 183 Marsh Wall, London E14 9SR or by telephone on 0845 080 1800.
Please use this form if you have any questions about a recent application or any of our services.
For security reasons don't use this form to make enquiries about your existing account.
We're always trying to improve our service to you so we'd really like to hear what you think of us.
Could you spare a moment when you are finished on our website to answer a couple of simple questions? It really won't take long. Honest.