Contact us

Have you got any queries about our Vanquis Visa Card or your Credit Card Application? Try our frequently asked questions page. If you can't find what you’re looking for then contact us directly using one of the methods below.

Existing customers

We won't be able to give you any information about your account by email for security reasons, so please ring our customer services.


Call Customer Services on:

0330 099 3000
0871 770 5555

03 numbers
03 numbers are generally included in the ‘free standard rate minutes’ of landline and mobile packages; please check your plan. Otherwise calls to 01 and 03 numbers are charged at your standard rate, which is 9p per minute from a BT landline.


0871 numbers
Calls to 0871 numbers are charged at 7p per minute from a BT landline plus a call set-up charge of no more than 15p. If calling the 0871 number, calls to Customer Service last on average 7 minutes and cost 64p from a BT landline.


Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.


Call cost information correct as at June 2014.


Lines open between:
8am and 8pm Monday to Friday
9am and 5:30pm on Saturday

See full telephone number and call charge information


Write to us at:

Vanquis Visa Card
Customer Services
PO Box 399

Making a complaint

If you have a complaint about a service provided by Vanquis, please write to Customer Action Team, Freepost RSBJ-HULA-XLGG, PO Box 399, Chatham, ME4 4WQ or telephone us on 0330 099 3000. Lines are open between 8am and 8pm Monday to Friday and 9am to 5.30 pm on Saturday. Please click here for call charge information.. Your complaint will be dealt with in accordance with our complaints procedure. Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman at , by letter to the Financial Services Ombudsman at Exchange Tower, London E14 9SR or by telephone on 0800 023 4 567 or 0300 123 9 123. Please click here for call charge information.


View complaints data

New customers

Please use this form if you have any questions about a recent application or any of our services.

For security reasons don't use this form to make enquiries about your existing account.

* These boxes must be completed

^ Credit Cards are not suitable for long-term borrowing or financing existing debt.


* To be considered for a credit limit increase, please keep all your credit agreements in order by paying on time, making use of your existing credit limit without going over your limit, and not taking on too much debt elsewhere. This is only a guide and meeting these criteria does not guarantee you a credit limit increase.


Important: Credit is subject to: status; telephone contact; confirmation of name and address; not already holding a credit card issued by Vanquis Bank; no reasonable suspicion of fraud, and is only available to UK residents who are at least 18 years of age and are not legally restricted from obtaining credit e.g.because of bankruptcy. Please read the Summary Box and Terms and Conditions for full financial details.


Vanquis Visa Card is issued by Vanquis Bank Limited. Vanquis Bank can be contacted at its registered office, which is at No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England. VAT number 180555952. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 221156).


© Vanquis Bank Limited 2014