Contact us

Have you got any queries about our Vanquis Visa Card or your Credit Card Application? Try our frequently asked questions page. If you can't find what you’re looking for then contact us directly using one of the methods below.

Existing customers

We won't be able to give you any information about your account by email for security reasons, so please ring our customer services.

Call us on:

0871 770 5555

  • Calls to this number will be charged at 7p per minute from a BT landline. Calls from mobiles and other networks may vary.
  • Lines open between:
  • 8am and 8pm Monday to Friday
  • 9am and 5:30pm on Saturday

Write to us at:

Vanquis Visa Card
Customer Services
PO Box 399

Making a complaint

If you have a complaint about a service provided by Vanquis, please write to Vanquis Visa Card, Customer Service, P.O. Box 399, CHATHAM ME4 4WQ or telephone us on 0871 770 5555. Lines are open between 8am and 8pm Monday to Friday and 9am to 5.30 pm on Saturday. Calls to this number will be charged at 7p per minute from a BT landline. Calls from mobiles and other networks may vary. Your complaint will be dealt with in accordance with our complaints procedure.  Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman at, by letter to the Financial Services Ombudsman at South Quay Plaza, 183 Marsh Wall, London E14 9SR or by telephone on 0845 080 1800.


View complaints data

New customers

Please use this form if you have any questions about a recent application or any of our services.

For security reasons don't use this form to make enquiries about your existing account.

* These boxes must be completed

* To be considered for a credit limit increase, please keep all your credit agreements in order by paying on time, making use of your existing credit limit without going over your limit, and not taking on too much debt elsewhere. This is only a guide and meeting these criteria does not guarantee you a credit limit increase.


Important: Credit is subject to: status; telephone contact; confirmation of name and address; not already holding a credit card issued by Vanquis Bank; no reasonable suspicion of fraud, and is only available to UK residents who are at least 18 years of age and are not legally restricted from obtaining credit e.g.because of bankruptcy. Please read the Summary Box and Terms and Conditions for full financial details.


Vanquis Visa Card is issued by Vanquis Bank Limited. Vanquis Bank can be contacted at its registered office, which is at No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England. VAT number 180555952. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 221156), except for Credit Cards & Loans until 31st March 2014 where we are licensed by the Office of Fair Trading (Consumer Credit licence number 532364).


© Vanquis Bank Limited 2013