Contact Us FAQs - Vanquis


How can I apply?

Who can I contact if I am having problems completing my online application?

You can call Customer Services on 0330 099 3000 and they will do their best to answer any questions you may have. Please click here for opening hours and call charge information › 

How long will it take between applying for a Vanquis Visa credit card and receiving one?

It usually takes between 10-14 days from you submitting your application, but if we need to contact you for more information it could take longer. Your PIN (Personal Identification Number) will arrive separately in the post.

Can I increase my credit limit?

As a responsible lender, Vanquis Bank will seek to provide you with a credit limit that reflects your needs and your ability to manage your account. To be considered for a credit limit increase, you should make use of your credit limit without going overlimit and make your payments on time. By using your credit limit and keeping your account in order, you demonstrate to us that you can manage your account well and can handle the monthly repayments. Please also keep your other accounts such as credit cards, loans, catalogues, mobile phone and mortgages in order and don’t take on too much debt elsewhere. Please remember, meeting these criteria does not guarantee you a credit limit increase.

How can I get a PIN reminder or a new PIN?

You can order a PIN reminder for your own card or an additional card holder by using Vanquis QuickCall on 01623 23 23 23. Please click here for opening hours and call charge information ›