How can we help?

Frequently Asked Questions

Our interactive FAQ tool can help answer your questions in a quick and easy way. Be aware, this service is not a live chat.

You can open and use our FAQ tool by tapping the button below. You can type a question into the search box or choose from several help categories. You'll find help with your credit card or loan, managing your account, how to use the Vanquis Bank App and information on account security and fraud.

Search our FAQs

If you're looking for something else we have information on specific services below as well as what to do if you need additional support.

Managing your account made quick and easy.

It is easy to manage your account if you're already a Vanquis App customer. With your Vanquis App check your balance, transactions or statements. Need to make a payment? You can set up and manage your Direct Debit or make quick debit card payments. All this and more in your Vanquis App, no need to call.

Get the app

You can also use Vanquis Online Banking. Where you can check your account summary and make payments.

You can manage your account 24/7 using the Vanquis App but for general enquires check out our FAQs. Still need to speak to us ring on our Customer Service line: 0330 099 3000*.

Opening hours

If your loan agreement number starts with 1 call 0333 003 5803*.

Opening hours

If your loan agreement number starts with 2 or you're an ex-Sunflower customer call
0800 484 0080*.

Opening hours

*You can also find other useful numbers on our telephone numbers page.