Credit Card Help - FAQs

 

All your questions answered.

 

Vanquis credit card FAQ's - Vanquis


Money worries and financial difficulties

What should I do if my personal situation has changed and I’m having difficulties making payments?

We're always here to help you, and that includes any concerns you have about paying your bill. Call us on 0330 099 3002 - you’ll speak to a specialist member of our team who will be sensitive to your individual circumstances and may be able to help you.

 

Please click here for Vanquis opening hours and call charge information.

 

You can always speak to these other independent organisations for free, confidential, and impartial advice:

 

StepChange Debt Charity - www.stepchange.org or phone 0800 138 1111
The National Debtline - www.nationaldebtline.org or phone 0808 808 4000
Money Advice Service - www.moneyadviceservice.org.uk or phone 0800 138 7777

 

If you’re facing problems that are making life difficult, such as a bereavement or divorce then you can also contact the Samaritans for support http://www.samaritans.org/

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Call us on 0330 099 3000

Please click here for call charge information

If I have a disability or medical condition that affects my ability to run the account, what can Vanquis Bank do to help me?

We are committed to providing an excellent service to our customers. If you are experiencing difficulties in managing your account due to a disability or medical condition we will be happy to advise you on the options available to meet your individual needs. Please call us on 0330 099 3101 for more information or simply write to our Customer Service address below and we will be happy to arrange this for you:

 

Customer Services
PO Box 399
Chatham
ME4 4WQ

 

Please click here for Vanquis opening hours and call charge information.

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Need more help?

Call us on 0330 099 3000

Please click here for call charge information