Credit Card Help - FAQs

 

All your questions answered.

 

Vanquis credit card FAQ's - Vanquis


Support/feedback

I would like to talk to someone about the credit card before I apply - what number do I call on?

You can call Customer Services on 0330 099 3000 and they will do their best to answer any questions you may have. Please click here for opening hours and call charge information.

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Call us on 0330 099 3000

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Who can I contact if I am having problems completing my online application?

You can call Customer Services on 0330 099 3000 and they will do their best to answer any questions you may have. Please click here for opening hours and call charge information.

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Need more help?

Call us on 0330 099 3000

Please click here for call charge information

Do I need any special software to use the site?

No, you should be able to view everything on our site without any problems.

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Call us on 0330 099 3000

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My Internet Browser is not showing the site clearly, why is this?

This might be due to the browser that you are currently using, whilst building our website we’ve endeavoured to ensure it works with the latest versions of the most common browsers e.g. Chrome, Internet Explorer, Edge, Firefox, and Safari. If you do not have one of these internet browsers then you will not be able to access this service although the latest versions can easily be downloaded online.

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Call us on 0330 099 3000

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Is the information I give you on this site secure?

Yes, we collect and store your data securely. On the application page you should see that the webpage address changes from http:// to https:// which indicates that the page is secure. In some browsers you will also see a padlock on the browser to indicate that the page is secure.

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Need more help?

Call us on 0330 099 3000

Please click here for call charge information

What should I do if I have a complaint?

You can call Customer Services on 0330 099 3000 and they will do their best to resolve your complaint. Please click here for opening hours and call charge information.

 

If you prefer to write to us please send your letter to Freepost RSBJ-HULA-XLGG, Vanquis Bank Limited, Customer Action Team, PO Box 399, Chatham, ME4 4WQ.

 

If we can’t resolve your complaint to your satisfaction, you can refer to the Financial Ombudsman at www.financial-ombudsman.org.uk.

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Call us on 0330 099 3000

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Account holder has gone to prison, what to do?

Please contact us on 0330 099 3000 and we can help further.

 

Call charges may apply.

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Need more help?

Call us on 0330 099 3000

Please click here for call charge information