Contact Us

 

We won't be able to give you any information about your account by email for security reasons, so please give us a call.

 

  Call Us

We won't be able to give you any information about your account by email for security reasons, so please call us on:

0800 019 8239

 

8am - 8pm Monday to Thursday
8am - 6pm on Friday
8am - 2pm on Saturday

Calls to 0800 numbers are free from consumers mobiles and landlines.

 

Call cost information correct as at June 2018.

 

See full telephone number and call charge information › 

 

 Write to us

If you'd prefer not to speak to us over the phone or if you need to send something into us then please send it to our customer service address below and we'll respond to you as quickly as possible.

Fresh Start
Vanquis Bank, Mail Dept 06, PO Box 399, Chatham ME4 4WQ

 Make a complaint

We're here to help

 

If you have a complaint about a service provided by Vanquis, please use the contact details below. Your complaint will be dealt with in accordance with our complaints procedure.

 

View our complaints procedure ›

Customer Relations Team

Freepost RSBJ-HULA-XLGG,
PO Box 399, Chatham, ME4 4WQ

 

0330 099 3000

8am - 8pm Monday to Friday
9am - 5:30pm on Saturday

View call charges information ›

 

Financial Ombudsman Service (FOS)

 

Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman using the contact details below. If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.

 

www.financial-ombudsman.org.uk ›

Financial Ombudsman Service

Exhange Tower
London E14 9SR

0800 023 4567
0300 123 9123

View call charges information 

View complaints data 

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