Fresh Start FAQs


Who is Fresh Start?

Fresh Start was established in 2014 as part of Vanquis Bank. We pride ourselves as a debt purchaser who offers affordable and sustainable payment plans that support our customers on their journey to a debt free future.

How will Fresh Start work with me?

Every day we help our customers to repay their Fresh Start accounts, and our promise to you is:

  • We will listen and treat you as an individual
  • We will not add interest or admin charges
  • We will work with you to find an affordable and sustainable payment solution
  • We will update your credit file with accurate information
  • We will signpost free advice if you require it
  • You will control how you pay

Get in touch with our friendly Solution Specialists to talk through an affordable payment solution and start your journey towards being debt free with Fresh Start.

Do I have to contact Fresh Start to make a payment?

We always recommend talking to us so that we can ensure your payment plan is affordable. But you can follow this link to Pay Online. All you need is your account number and date of birth to access your account where you can pay and register a card to your account.

Why has Fresh Start contacted me?

If we have contacted you, don’t panic. This just means that we have purchased your debt and it is now owed to us. We are getting in touch with you so that we can talk you through your options and work with you to find an affordable and sustainable payment solution. Please call us on 0800 019 8239 so that we can help.

This is not my debt / I believe I have already paid this debt, what should I do?

If you believe that this isn’t your debt or that this debt has already been paid, then please contact us on 0800 019 8239 so that we can investigate your query.

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