We won't be able to give you any information about your account by email for security reasons, so please ring our customer services.
Call Customer Services On:
0330 099 3000
Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.
Call cost information correct as at August 2016.
8am - 8pm Monday to Friday
9am - 5:30pm on Saturday
Write To Us
If you'd prefer not to speak to us over the phone or if you need to send something into us then please send it to our customer service address below and we'll respond to you as quickly as possibleVanquis Visa Card
PO Box 399
Make A Complaint
If you have a complaint about a service provided by Vanquis, please write to Customer Action Team, Freepost RSBJ-HULA-XLGG, PO Box 399, Chatham, ME4 4WQ or
telephone us on 0330 099 3000. Lines are open between 8am and 8pm Monday to Friday and 9am to 5.30 pm on Saturday. Please click here for call charge information.
Your complaint will be dealt with in accordance with our complaints procedure. Click here to view our complaints procedure.
Financial Ombudsman Service (FOS)
Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman at www.financial-ombudsman.org.uk, by letter to the Financial Ombudsman Service at Exchange Tower, London E14 9SR or by
telephone on 0800 023 4 567 or 0300 123 9 123. Please click here for call charge information.
If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.