Telephone Information - Opening Times & Cost

Customer Service Customer Service 0330 099 3000 8am – 8pm Monday to Friday
and
9am – 5.30pm Saturday
   
     
QuickCall (24/7 automated telephone service) 01623 23 23 23 24 hours a day
     
Lost & Stolen 0800 783 9003 24 hours a day
  +44 161 444 4495
if calling from outside the UK​.
 
     
Card Activation 0800 781 9660 8am – 9pm Monday to Friday
and
9am – 5.30pm Saturday
  01623 23 23 23  
     
Repayment Option Plan 0330 099 3010 8am – 8pm Monday to Friday
and
9am – 5.30pm Saturday
     
     
We know life doesn’t always go to plan – should your circumstances change and you find yourself experiencing financial difficulties, we’re always here to help. 0330 099 3002 8am – 8pm Monday to Friday
and
9am – 5pm Saturday

 

How much will it cost me?

01 and 03 numbers

 Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.

0800 numbers

Calls to 0800 or 0808 numbers are free from consumers' mobiles and landlines. 

 

Call cost information correct as at July 2017.