Telephone Information - Opening Times & Cost


Please see below for our opening times, telephone contact numbers and call charge information.


Telephone Numbers and Opening Times

Customer Service: 0330 099 3000

Opening Hours: 9am-5pm Monday to Friday

However, you can manage your account via the Vanquis App, Vanquis Online or to use the telephone self-service options.


SMS Service: 0786 009 3000

SMS Servicing Hours: 8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-2pm Sunday

You can communicate with us via our SMS service. Please text us your name and a brief description of your query to
0786 009 3000 from the mobile registered to your account. Network charges may apply.

QuickCall (24/7 automated telephone service): 01623 23 23 23

Opening Hours: 24 hours a day

Lost & Stolen: 0800 783 9003 or +44 161 444 4495 (if calling from outside the UK)

Opening Hours: 24 hours a day

Card Activation: 0800 781 9660 or 01623 23 23 23

Opening Hours: 9am-5pm Monday to Friday

Repayment Option Plan: 0330 099 3010

Opening Hours: 9am-5pm Monday to Friday



Financial Difficulty

We know life doesn’t always go to plan – should your circumstances change and you find yourself experiencing financial difficulties, we’re always here to help.


Please call us on 0330 099 3002 - 9am-5pm Monday to Friday



How much will it cost me?

01 and 03 numbers


Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.


0800 and 0808 numbers


Calls to 0800 or 0808 numbers are free from consumers' mobiles and landlines. 


Call cost information correct as at June 2018.