Telephone Numbers and Opening Times
Cards Customer Service: 0330 099 3000
Opening Hours: 8am - 8pm Monday to Friday and 9am - 5:30pm Saturday
However, you can manage your account via the Vanquis App, Vanquis Online or to use the telephone self-service options.
Loans Customer Services: 0333 003 5803
Opening Hours: 8am - 6pm Monday to Friday and 9am - 1:00pm Saturday
QuickCall (24/7 automated telephone service): 01623 23 23 23
Opening Hours: 24 hours a day
Lost & Stolen: 0800 783 9003 or +44 161 444 4495 (if calling from outside the UK)
Opening Hours: 24 hours a day
Card Activation: 0800 781 9660 or 01623 23 23 23
Opening Hours: 8am - 8pm Monday to Friday and 9am - 5:30pm Saturday
Repayment Option Plan: 0330 099 3010
Opening Hours: 8am - 8pm Monday to Friday and 9am - 5:30pm Saturday.
Financial Difficulty
We know life doesn’t always go to plan – should your circumstances change and you find yourself experiencing financial difficulties, we’re always here to help.
Please call us on 0330 099 3002
8am - 8pm Monday
8am - 5pm Tuesday to Thursday
8am - 8pm Friday
8am - 2pm Saturday
How much will it cost me?
01 and 03 numbers
Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.
0800 and 0808 numbers
Calls to 0800 or 0808 numbers are free from consumers' mobiles and landlines.
Call cost information correct as at June 2018.