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How can we help?

 

Account management, card activation, frequently asked questions? It's all here.

 

 

Bank Holiday Opening Hours

 

May 6th - 10am to 4pm

 

Frequently Asked Questions

 

Our interactive FAQ tool can help answer your questions in a quick and easy way. Be aware, this service is not a live chat.

 

You can open and use our FAQ tool by tapping the button below. You can type a question into the search box or choose from several help categories. You'll find help with your credit card or loan, managing your account, how to use the Vanquis Bank App and information on account security and fraud.

 

Search our FAQs

 

If you're looking for something else we have information on specific services below as well as what to do if you need additional support.

 

 

Managing your account made quick and easy.

 

It is easy to manage your account if you're already a Vanquis App customer. With your Vanquis App check your balance, transactions or statements. Need to make a payment? You can set up and manage your Direct Debit or make quick debit card payments. All this and more in your Vanquis App, no need to call.

 

Get the app

 

You can also use Vanquis Online Banking. Where you can check your account summary and make payments.

 

 

Vanquis App shown on phone

My card or device is lost or stolen

Learn how to report a lost or stolen card and keep your digital wallet device safe and secure.

 

 

 

Report my card or device

I’m worried about my finances

We’re always here to help! Give us a call on 0330 099 3002*

Monday to Friday

Saturday

          8:30am - 7:00pm

 

          9:00am - 4:00pm

 

I have questions about Loans

If you have any questions about your loan find our Customer Services here:

 

 

Loans Customer Services

 

Credit card enquiries

 

You can manage your account 24/7 using the Vanquis App but for general enquires check out our FAQs. Still need to speak to us ring on our Customer Service line: 0330 099 3000*.

 

Opening hours

Monday to Friday

Saturday

Sunday

          8:30am - 7:00pm

          9:00am - 4:00pm

          CLOSED

 

Loans enquiries

 

If your loan agreement number starts with 1 call 0333 003 5803*.

If your loan agreement number starts with 2 or you're an ex-Sunflower customer call
0800 484 0080*
.

 

Opening hours

Monday to Friday

Saturday

Sunday

          8:30am - 7:00pm

          9:00am - 4:00pm

          CLOSED

  

*You can also find other useful numbers on our telephone numbers page.

 

 

*Call charge information

 

Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.