How can we help?


Account management, card activation, frequently asked questions? It's all here.



We are currently undertaking maintenance on some key services which is affecting our ability to accept debit card payments (App, Online Banking and Phone).


Sorry for any inconvenience and thanks for your patience. Please check here for regular updates and see other methods of payment on our Ways to Pay.


The quickest way to manage your Vanquis account is through the Vanquis mobile app or Vanquis Online Banking. If you’d still like to get in touch, please see the options below.


You can also find answers to our most frequently asked questions here.



My card was lost or stolen

Report your card in the Vanquis app. Just:

  • Open your app and go to the 'More' tab
  • Choose 'Manage My Card' and report your card lost or stolen

You can also call us on 0800 783 9003* (inside UK) or +44 161 444 4495* (outside UK). Open 24 hours a day


I’m worried about my finances

We’re always here to help! Give us a ring on 0330 099 3002*


Tuesday to Thursday



          08:00 - 20:00

          08:00 - 17:00


          08:00 - 20:00

08:00 - 14:00


I have questions about Loans

Ask about your loan or if you’re eligible for one. Ring our Loans team on 0333 003 5803*.

to Friday


          08:00 - 18:00


08:00 - 14:30


Write to us

If you need to send documents to us by post, please send to:

Vanquis Visa Card Customer Services, PO Box 399, Chatham ME4 4WQ


General enquiries


For general enquiries, feel free to ring us on our Customer Service line: 0330 099 3000*.


Opening hours

Monday to Friday



          08:00 - 20:00

          09:00 - 17:30



You can manage your account 24/7 using the Vanquis app. Our self-service line is also always available to help you manage your account.




*Call charge information


Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.