We won't be able to give you any information about your account by email for security reasons, so please ring our customer services.
Customer Services 0330 099 3000
9am - 5pm Monday to Friday
SMS Service 0786 009 3000
8am-8pm Monday to Friday, 9am-5pm Saturday and 10am-2pm Sunday
You can communicate with us via our SMS service. Please text us your name and a brief description of your query to
0786 009 3000 from the mobile registered to your account. Network charges may apply.
Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.
Call cost information correct as at June 2018.
Write to us
If you'd prefer not to speak to us over the phone or if you need to send something into us then please send it to our customer service address below and we'll respond to you as quickly as possible.
Vanquis Visa Card Customer Services
PO Box 399, Chatham ME4 4WQ
How can I apply?
Who can I contact if I am having problems completing my online application?
You can call Customer Services on 0330 099 3000 and they will do their best to answer any questions you may have. Please click here for opening hours and call charge information ›
How long will it take between applying for a Vanquis Visa credit card and receiving one?
It usually takes between 10-14 days from you submitting your application, but if we need to contact you for more information it could take longer. Your PIN (Personal Identification Number) will arrive separately in the post.
Can I increase my credit limit?
As a responsible lender, Vanquis Bank will seek to provide you with a credit limit that reflects your needs and your ability to manage your account. To be considered for a credit limit increase, you should make use of your credit limit without going overlimit and make your payments on time. By using your credit limit and keeping your account in order, you demonstrate to us that you can manage your account well and can handle the monthly repayments. Please also keep your other accounts such as credit cards, loans, catalogues, mobile phone and mortgages in order and don’t take on too much debt elsewhere. Please remember, meeting these criteria does not guarantee you a credit limit increase.
How can I get a PIN reminder or a new PIN?
You can order a PIN reminder for your own card or an additional card holder by using Vanquis QuickCall on 01623 23 23 23. Please click here for opening hours and call charge information ›
Make a complaint
We're here to help
If you have a complaint about a service provided by Vanquis, please use the contact details below. Your complaint will be dealt with in accordance with our complaints procedure.
Customer Relations Team
PO Box 399, Chatham, ME4 4WQ
0330 099 3000
9am - 5pm Monday to Friday
Financial Ombudsman Service (FOS)
Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman using the contact details below. If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.
Financial Ombudsman Service
London E14 9SR
0800 023 4 567
0300 123 9 123
Thinking of applying?
We try hard to make applying for a Vanquis Visa credit card online as simple as possible but we know it's not always that simple. Our customer service team are happy to answer any questions or concerns you may have about the card or if you would prefer we have created a simple form below to allow you to ask questions.