If you have a complaint about a service provided by Vanquis, please write to Customer Action Team, Freepost RSBJ-HULA-XLGG, PO Box 399, Chatham, ME4 4WQ or
telephone us on 0330 099 3000. Lines are open between 8am and 8pm Monday to Friday and 9am to 5.30 pm on Saturday. Please click here for call charge information.
Your complaint will be dealt with in accordance with our complaints procedure. Click here to view our complaints procedure.
Financial Ombudsman Service (FOS)
Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman at www.financial-ombudsman.org.uk, by letter to the Financial Ombudsman Service at Exchange Tower, London E14 9SR or by
telephone on 0800 023 4 567 or 0300 123 9 123. Please click here for call charge information.
If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.
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