How can we help?

 

Account management, card activation, frequently asked questions? It's all here.

 

 

Bank Holiday Hours:
Thurs 2nd June - 10am to 4pm
Fri 3rd June - Closed

 

 

Frequently Asked Questions

 

Our interactive search tool can help answer your questions in a quick and easy way. Be aware, this service is not a live chat. The tool is used to search our bank of frequently asked questions but doesn't give a tailored reply.

 

You can open and use our interactive FAQ tool by clicking the blue speech bubble at the bottom right of this page. You can either choose from the help categories or type a question into the search box. You'll find help with your credit card or loan, making payments to your credit card, how to use the Vanquis Bank App and information on account security and fraud.

 

Just to make you aware, if you've not accepted performance cookies then you will not see the blue speech bubble. If you need to update your privacy preferences, please take a look at our Privacy page.

 

Looking for something different? Below we have information on specific services as well as what to do if you need help and support.

 

 

Managing your account made quick and easy.

 

It is easy to manage your account if you're already a Vanquis App customer. With your Vanquis App check your balance, transactions or statements. Need to make a payment? You can set up and manage your Direct Debit or make quick debit card payments. All this and more in your Vanquis App, no need to call.

 

Get the App

 

You can also use Vanquis Online Banking. Where you can check your account summary and make payments.

 

 

Vanquis App shown on phone

My card was lost or stolen

Report your card using the Vanquis App.

  • Open your app and go to the 'More' tab
  • Choose 'Manage My Card' and report your card lost or stolen

You can also call us on 0800 783 9003* (inside UK) or +44 161 444 4495* (outside UK). Open 24 hours a day

 

I’m worried about my finances

We’re always here to help! Give us a call on 0330 099 3002*

Monday to Friday

Saturday

          8:30am - 7:00pm

 

          9:00am - 4:00pm

 

I have questions about Loans

Ask about your loan or if you’re eligible for one. Call our Loans team on 0333 003 5803*.

Monday to Friday

Saturday

          8:30am - 7:00pm

 

          9:00am - 2:30pm

 

General enquiries

 

You can manage your account 24/7 using the Vanquis App but for general enquires check out our FAQs. Still need to speak to us ring on our Customer Service line: 0330 099 3000*.

 

Opening hours

Monday to Friday

Saturday

Sunday

          8:30am - 7:00pm

          9:00am - 4:00pm

          CLOSED

 

You can also find other useful numbers on our telephone numbers page.

 

 

*Call charge information

 

Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.