I applied for a Vanquis Loan via a comparison site
If you need to manage your account, you're having difficulty making your loan payments, want a settlement figure or wish to make an additional payment you can call us. If your loan agreement starts with 1 call 0333 003 5803*. If your loan agreement starts with 2 or you're an ex-Sunflower customer call 0800 484 0080*.
I applied for a Vanquis Loan directly with Vanquis
If you applied for you loan directly with us (through the app, SMS or email) and need to manage your account, you can call our friendly Loans team on 0333 003 5803* and we'll be happy to help. You'll be able to:
- Make additional payments
- Check your remaining loan amount and payment dates
- Get a settlement figure
- Extra support if you're struggling to pay
FAQs
What should I do if I miss a payment or I'm having trouble repaying my personal loan?
If you're having trouble repaying your loan, miss a payment or think you'll miss a payment, we can help. Please call our team on 0333 003 5803*, our opening hours are at the bottom of this page. We’ll listen and understand your financial situation so we can tailor your support. If you're experiencing financial difficulty or would like more information on how to manage your finances, please visit our Money Worries page.
Free, independent debt advice
If you’re worried about your finances, you can seek independent advice. There are a number of independent organisations you can contact for free, non-judgmental and independent help and advice. They can provide expert advice that may support you in making informed decisions about your finances. We work closely with:
- Step Change Debt Charity - 0800 138 1111
- Money Helper - 0800 138 7777
- National Debt line - 0808 808 4000
Are there any late payment fees on my Personal Loan?
No, we don’t charge late payment fees. If you’re having trouble repaying your loan, miss a payment or think you’ll miss a payment, view our Missed Payments page for more support. It’s important that you speak to our team so that we can help. A missed payment can damage your credit score. This could make it more difficult and more expensive to borrow money, or even take out a phone contract, in future.
How do I change my loan payment due date or the account from which I'm paying my loan?
To update either the payment date or your bank account details, please call our team using the contact details below.
Please keep in mind that changing your loan payment date may result in you paying additional interest over the rest of your loan term.
Can I settle my loan early?
Yes you can. If you settle your loan early, we’ll reduce the total amount you have to pay us. This is because you’ll pay less interest if you pay your loan off quicker. We’ll give you a quote showing how much you’d need to pay in 28 days’ time. That’ll include interest for the next 28 days, but since we’ll only charge you interest up to the date on which you actually pay, if you pay straight away, you’ll pay less. You can give us a call to find out how much you’ll need to pay on the day.
If you have any more questions about your existing loan, please call us on
0333 003 5803*.
Please make sure you have your Loan Agreement to hand, as you’ll need your agreement number.
Opening hours
Monday to Friday 8:30am – 7:00pm
Saturday 9:00am – 4:00pm
*Call charge information
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.
