We're here to support you in any way we can. Jump to the tiles below to see our help categories and find the support you're looking for. From help with your credit card or loan to information about payments, it's all here.
Product help
Credit card help
Help for your Vanquis credit card, from PIN reminders and reporting your card lost or stolen to using your card abroad.
Personal loan help
If you're an existing Vanquis personal loan customer, you can find out how to manage your loan account.
Managing your credit card account
Find out how to best manage your card account including making changes, such as a credit limit decreases.
Online help
The Vanquis Bank App
Download the Vanquis Bank App to unlock features like making payments, viewing recent transactions and approving online purchases.
Vanquis Online Banking
In addition to the Vanquis Bank App, you can also choose to manage your account using our Online Banking service.
Account security and fraud
Read our guides and helpful information on how to protect yourself and your Vanquis account from fraud.
Payments help
Making payments to your credit card
Take a look at our different ways to pay your Vanquis credit card account.
Money Worries
We know that from time to time you might be concerned about your situation. We have support available as well as a list of external organisations who may be able to assist you.
More help & support
You might also find it useful to take a look at our guidance around Understanding Credit. This includes information on your credit score, how you could improve your score and what to do if you have no credit history.
