Family unpacking fruits from their shopping

Help & Support


From managing your account, to help for credit cards & loans, we've got you covered.




We're here to support you in any way we can. Jump to the tiles below to see our help categories and find the support you're looking for. From help with your credit card or loan to information about payments, it's all here.


Product help

Credit card help


Help for your Vanquis credit card, from PIN reminders and reporting your card lost or stolen to using your card abroad.

Credit card help

Personal loan help


If you're an existing Vanquis personal loan customer, you can find out how to manage your loan account.

Personal loan help

Managing your credit card account


Find out how to best manage your card account including making changes, such as a credit limit decreases.

Manage your card account

Online help

The Vanquis Bank App


Download the Vanquis Bank App to unlock features like making payments, viewing recent transactions and approving online purchases.

Vanquis Bank App

Vanquis Online Banking


In addition to the Vanquis Bank App, you can also choose to manage your account using our Online Banking service.

Vanquis Online Banking

Account security and fraud


Read our guides and helpful information on how to protect yourself and your Vanquis account from fraud.

Account security

Payments help

Making payments to your credit card


Take a look at our different ways to pay your Vanquis credit card account.

Making payments

Money Worries


We know that from time to time you might be concerned about your situation. We have support available as well as a list of external organisations who may be able to assist you.

Money Worries

More help & support

You might also find it useful to take a look at our guidance around Understanding Credit. This includes information on your credit score, how you could improve your score and what to do if you have no credit history.