Manage Your Account


Manage your money at home, on holiday, at work, or on the go with our award-winning app and Online Banking.




Help with managing your Vanquis account


We've put together the following help articles to give you help and support with your Vanquis account. This content covers help with the Vanquis App, how to use our Online Banking service as well as information about what to do if you lose your card or it's stolen.


If you find yourself in financial difficulty then you'll find some helpful information on our Money Worries page, including the personal support we offer for customers in difficult circumstances. We also provide guidance on what to do if you miss a payment to your Vanquis credit card.



Need a PIN reminder?



From time to time you might need to get a PIN reminder. Take a look at our video which explains how to request a PIN using our automated telephone service.

Our App

Our award-winning mobile app puts control in the palm of your hand. Check your balance, make payments, and get up-to-date account info in real time.

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Manage my account online

With Vanquis Online Banking, we make it easy to keep track of spending, view your current balance and latest transactions, and more.

Take me to Online Banking

Personal Loans

Vanquis Bank now offers loans. If you're an existing Vanquis credit card holder, you may be eligible for a loan of £1,000 - £5,000.

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What if I miss a payment on my card?

We're here to help. We have different resources available if you miss a payment on your card or go over your credit limit. Click below to choose the solution that suits you best.

See my solutions

My card was lost or stolen

Concerned your card is lost or stolen? We'll help you find a quick and easy way to report your card and get a new one sorted.

Report my card