How to Protect Your Credit Card Against Fraud


Read our guides below which provide you with useful information that can help protect you against credit card fraud


At Vanquis we are constantly working hard to monitor and protect your account from fraud. The links below provide helpful hints, tips and websites on how to protect yourself from fraud.


If you do not recognise transactions on your account, please call us as soon as possible.


If you suspect you have been a victim of fraud, contact our lost and stolen line immediately, we will block your card immediately and issue you with a new card.


Lost and Stolen Line: 0800 783 9003 or +44 161 444 4495 if calling from abroad

Customer Services: 0330 099 3000


Vanquis supports the Take Five to stop fraud national campaign led by UK Finance and backed by His Majesty's Government. The campaign offers straight-forward and impartial advice to help everyone protect themselves from fraud. To find out more click here.


Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.





Take Five Graphic

Stop: Simply taking a moment to stop and think before parting with your money or information could keep you safe.

Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

Protect: Contact Vanquis immediately if you think you’ve fallen for a scam that’s affected you and report it to Action Fraud.



Click here for opening hours and call charges.

Types of fraud

Details about types of fraud and how to identify them.





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Common scams

See the current scams fraudsters are using and how to protect yourself from them.




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How to protect yourself and card from fraud

Tips on protecting your card and identity.




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How Vanquis protects you

The measures we have in place to help protect you from fraud.




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Unrecognised transactions

Find out what steps you can take if you don't recognise a transaction on your account.



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Contact us

Details of how to contact Vanquis and links to useful sites on fraud and scams.




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