At Vanquis, we’re constantly working hard to monitor and protect our customers from fraud. The links below provide helpful hints, tips and more websites you can visit that could help protect you from fraud.
If you suspect you’ve been a victim of fraud on one of your Vanquis accounts, contact us immediately on one of the phone numbers below.
Vanquis Credit Cards
If you don’t recognise transactions on your Vanquis card, please call us as soon as possible. We’ll block your card immediately and issue you with a new card. Read more on our unrecognised transactions page here.
Cards lost and stolen line:
0800 783 9003 or +44 161 444 4495 if calling from abroad
Cards customer services:
0330 099 3000
Vanquis Savings
If you don’t recognise transactions on your Savings account, please call us as soon as possible. Read more on our unrecognised transactions page here.
Savings customer services:
0191 505 0033
Vanquis Loans
If you think you’ve been a victim of loan fraud, please call us as soon as possible.
Loans customer services:
0333 003 5803
Vehicle Finance
If you think you’ve been a victim of fraud with your Moneybarn vehicle finance account, please call us as soon as possible.
Moneybarn customer services:
0330 555 1230
Take Five to stop fraud
Vanquis supports the Take Five to stop fraud national campaign, led by UK Finance. The campaign offers straight-forward and impartial advice to help everyone protect themselves from fraud. Find out more about Take Five here.
Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.
Stop: Simply taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect: Contact Vanquis immediately if you think you’ve been scammed and report it to Action Fraud.
Common scams
See the current scams fraudsters are using and how to protect yourself from them.
Find out more ›
How Vanquis protects you
The measures we have in place to help protect you from fraud.
Find out more ›
Unrecognised transactions
Find out what steps you can take if you don't recognise a transaction on your account.
Contact us
Details of how to contact Vanquis and links to useful sites on fraud and scams.
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