At Vanquis we are constantly working hard to monitor and protect your account from fraud. The links below provide helpful hints, tips and websites on how to protect yourself from fraud.
If you do not recognise transactions on your account, please call us as soon as possible.
If you suspect you have been a victim of fraud, contact our lost and stolen line immediately, we will block your card immediately and issue you with a new card.
Lost and Stolen Line: 0800 783 9003 or +44 161 444 4495 if calling from abroad
Customer Services: 0330 099 3000
Vanquis supports the Take Five to stop fraud national campaign led by UK Finance and backed by His Majesty's Government. The campaign offers straight-forward and impartial advice to help everyone protect themselves from fraud. To find out more click here.
Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.
Stop: Simply taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect: Contact Vanquis immediately if you think you’ve fallen for a scam that’s affected you and report it to Action Fraud.
How Vanquis protects you
The measures we have in place to help protect you from fraud.
Find out more ›
Find out what steps you can take if you don't recognise a transaction on your account.