Missed a payment?

 

We're here to help you get back on track.

 

 

Missing a payment or going over limit can be stressful - but don't worry. We make it easy to catch up on payments and get your account back on track.

 

If you're ready to make your payment, click below to pay through Online Banking. If you prefer to use your mobile, you can also make a payment through your Vanquis mobile app.

 

Pay through online banking

 

When should I make my payment?

If you’ve missed a payment, please try to pay it as soon as you can.

I don’t see the payment in my account.

Please wait 2 working days for your payment to appear in your account. Working days are Monday to Friday (excluding Bank Holidays).

I missed a payment. How much do I need to pay?

If you missed a payment, you’ll need to pay an amount equal to or greater than the amount you missed.

I went over my limit. How much do I need to pay?

If you are overlimit, you’ll need to pay an amount equal to or greater than your overlimit amount.

I went overlimit and missed a payment. How much do I need to pay?

If you’re overlimit and missed a payment, you’ll need to pay an amount equal to or greater than your overlimit amount plus your missed payment amount.

Will I be charged for going over my limit or a late payment?

Yes. We’ll charge you £12 if you go over your limit or if your payment is late.

I don’t think I can make a payment right now.

If you’re experiencing any challenges that make payments difficult, don’t worry. Give us a call on 0330 099 3002 and we’ll help find a solution that suits your needs. We’re available 8am – 8pm Monday to Friday and 8am – 5pm on Saturday. Click here for call charge information.


Make a promise to pay at a later date


If you are unable to make a payment today, you can promise to make a payment within the next 14 days.

Promise to pay

How to manage payments in financial difficulty


If your circumstances have changed and made it difficult to make payments, we’re here to help.

Tell me more