Vanquis Online Banking - FAQs

 

Read our FAQ section where we'll answer frequently asked questions about Vanquis Online Banking

 

 

 

Vanquis Online Banking FAQs - Vanquis


About the Service

Can I view my current transactions?

Yes, you can see 90 days-worth of recent transactions, whilst you can also see any pending transactions on your account.

Can I view my current statements?

Yes, you can view, download and print your monthly and annual statements. You will be able to see up to 12 months worth of statement history.

I do not wish to receive my statement in the post anymore, I would like to receive it via the online service instead, is this possible?

You can amend your statement preference to ‘Digital Statements’ by logging in to Vanquis Online Banking and selecting ‘Digital Statements’ on the pop up when you first log in.

 

You can also amend your statement preference in our app.

Can I order a replacement card online if mine is damaged, lost or stolen?

No, due to security reasons you are not able to order a replacement card online. Please call Customer Service on
0330 099 3000.

 

Please click here for opening hours and call charge information

Is Vanquis Online Banking secure?

We at Vanquis Bank understand the importance of ensuring that your personal details are kept secure and safe. Extensive testing has been carried out which has confirmed the security of the site. Vanquis Online Banking also shares security features with the sites of other leading brands in the Credit Card industry and has been bench-marked against other card sites. You can be confident in knowing that when you use the Vanquis Online Banking site your personal details will be protected.


Logging In & Security

What information do I need to login?

You will need your 16-digit Vanquis card number, access to your trusted detail (mobile phone, landline or email address) in order to receive a one-time passcode, and provide answers to some security questions.

 

You will need these details every time you login.

What should I do if I don’t have one or more of my required login details?

Please call Customer Service on 0330 099 3000 and we would be happy discuss how we can help you manage your account.

 

Please click here for opening hours and call charge information.

What should I do if someone has access to my login details?

Contact us immediately on 0330 099 3000 and we can make steps to secure your online account.

 

Please click here for opening hours and call charge information

What should I do if I receive an email asking for my Online Banking login details?

Vanquis bank or the police will never email or call you asking for any details regarding your account. If you receive a request like this, please disregard the email and call us immediately on 0330 099 3000 to report this.

 

Please click here for opening hours and call charge information


Payments using Vanquis Online Banking

Can I make payments using my debit card?

Yes, you can make a payment through Online Banking using your debit card. You can choose to pay:

  • Your Full Balance
  • The Minimum Payment Due
  • A Fixed Amount
  • A Fixed Percentage of your balance

Once logged into your Vanquis Online Banking account select 'Make a payment' on your account summary page, or select the 'Payments' tab which will display all payment options.

 

Where can I find out what my minimum payment is?

You can find this by logging in and going to the ‘Payments’ tab, where your minimum amount due will be displayed.

How much time do I need to allow for my payment to reach my Vanquis Account if I pay online?

You should allow at least 3 working days (excluding bank holidays and weekends) for your payment to reach your account.

My payment hasn’t gone through, what should I do?

If for some reason your payment hasn't gone through, please contact our Customer Services Team on 0330 099 3000.

 

Please click here for opening hours and call charge information.

Can I set up a Direct Debit online to pay my Vanquis Bank Visa Account?

Yes – once you have logged in, click on the ‘Payments’ tab, where you can select ‘Direct Debit’ under ways to pay. However, please ensure that you continue to pay your Vanquis Visa Card account in the usual way until you receive confirmation via your monthly statements that the Direct Debit is in operation. You will also receive a letter in the next five working days, confirming this Direct Debit has been set up.

 

You can choose to pay either:

  • Your Full Balance
  • The Minimum Payment Due
  • A Fixed Amount
  • Or a Fixed Percentage of you balance

If you have any queries regarding Direct Debits, then please call Customer Service on 0330 099 3000.

Please click here for opening hours and call charge information.

 

Can I cancel or amend my Direct Debit online?

You can amend your Direct Debit by selecting the ‘Payments’ tab where you will be able to click ‘Edit’ underneath the Direct Debit that you already have set up. If you wish to cancel your Direct Debit, please call Customer Service on 0330 099 3000.

 

Please click here for opening hours and call charge information.