External organisations we work with
You can get free money advice and help with your situation from a number of independent organisations. Here we've listed a few, along with their contact details and services they offer.
>Concerned about your energy bills?
Who?
What services do they offer?
IncomeMax has been helping people find additional income and support services since 2009.
We’ve been working with IncomeMax since 2015 and have now teamed up to provide a financial support self-help checklist for our customers, packed full of links to extra tools, resources and information. It includes help with frequently asked questions about popular topics such as Universal Credit or COVID support, areas to find additional income, energy advice as well as useful organisations for almost every scenario.
>Use the self-help checklist tool.
How to get in touch?
- As well as the online self-help tool available here, you can find out more about IncomeMax on their website. If you’ve been talking to us directly, we may also refer you to IncomeMax for more specialist support.
Who?
What services do they offer?
StepChange Debt Charity offer free and impartial support and help thousands of people every year to deal with their debts and take control of their finances.
We work in partnership with StepChange to provide customers with access to free debt advice and support. Take the free Money Health Check to find out how StepChange could help you. It’s quick and easy to complete, and will give you a personalised recommendation on what to do next.
StepChange are also a Breathing Space provider - read more about Breathing Space here.
How to get in touch
- Phone 0800 138 1111
- Visit StepChange Money Health Check
Who?
What services do they offer?
The Money Helper website offers a wide range of information and guides on managing your money, from budgeting to pensions.
Their website also helps you find a free debt adviser, based on where you live and whether you want phone, online or face to face help. You can find this here.
How to get in touch
Who?
What services do they offer?
National Debtline provides free advice and resources to help you deal with your debts. You can access National Debtline by phone, webchat, or get advice through the website. There is also a digital debt advice tool, available 24/7 which you can access here.
Business Debtline offers more specialised assistance for those who are self-employed.
How to get in touch
- Phone the National Debt Helpline on 0808 808 4000
- Visit www.nationaldebtline.org/
- Start a webchat with a debt advisor
- Use their 24/7 digital advice tool.
Who?
What services do they offer?
PayPlan offer free, simple debt advice to anyone who needs it. They offer support either online or over the phone and can provide a personalised action plan to get you back in control of your finances. This includes money saving advice and checking what benefits you might be eligible for.
How to get in touch
- Phone PayPlan on 0800 280 2816
- Visit www.payplan.com/vanquisweb/
Help with energy bills
Along with the overall increase in the cost of living, energy bills for household gas and electric are also rising. If you’re concerned about your energy bills and the price gap, please take a look at the information and resources on the Ofgem website:
- Check if the energy price cap affects you.
- Find out how to get help with energy bills.
Breathing Space
Are you working with a debt advice provider who is authorised by the Financial Conduct Authority (FCA)? If so you could benefit from the Debt Respite Scheme more commonly called 'Breathing Space'. This scheme allows for a period of protection for people with problem debts and can last up to 60 days or more in specific situations. We will work with your debt advice provider and pause most enforcement action and contact. We will also freeze most interest and charges on your account.
This scheme can only be started by a FCA authorised debt advice provider or local authority (where they provide debt advice to residents). Please ask your advice service about Breathing Space and for more information please check out StepChange.