How can I make a payment to my account?
You can make as many individual payments before your ‘Payment to Reach Us By’ date, so long as the total payments are at least equal to the Minimum Payment Due printed on your monthly statement. You can always pay more than the minimum amount, and remember the more you pay, the quicker your balance reduces and you’ll pay less interest.
Debit Card Payments
You can make payments using your debit card, however you need to allow 2 working days for you payment to clear into your account. You can choose from the following methods...
Make a payment over the phone
Customer Service: 0330 099 3000
Opening Hours: 8am-8pm Monday to Friday and 9am-5:30pm Saturday
QuickCall (24/7 automated telephone service): 01623 23 23 23
Opening Hours: 24 hours a day
Looking to setup a more regular payment?
You can set up a monthly Direct Debit for the minimum payment due, a fixed amount or the full outstanding balance. Call us on 0330 099 3000* to arrange or set up on Vanquis Online Banking. Direct Debit payments are claimed on your payment due date.
Important Information - DIRECT DEBIT PAYMENTS
As with all Direct Debit payments, we request your automatic payment 3 working days before it leaves your current account. Any additional payments you make in this period will have no effect on the amount we have already requested from your Bank.
Minimum or Fixed Payment amount Direct Debit
If you choose to make additional payments, your Direct Debit will still collect unless your statement balance is cleared in full.
Fixed amount Direct Debit
If you have a fixed amount Direct Debit it means you pay the same amount each month. However, if the fixed amount is not enough to cover your minimum payment we will take the outstanding minimum payment amount. If your statement balance is lower than your fixed amount we will only claim the balance on your statement to avoid your account going into credit.
Your Bank's Internet or Telephone Banking
Via your bank’s telephone or internet banking service, you can make a one off payment or set up a standing order. Simply quote the following details: (1) Our sort code: 60-95-94, (2) Our bank account number: 0000 0001 and (3) Your Vanquis 16 digit card account number.
Most banks offer the Faster Payments service. Payments made by this method and received by Vanquis before 5pm on a working day will be applied to your account on the same day. However you need to allow 2 working days for your payment to appear on your account. Payments received after 5pm will be applied to your account the next working day. Working days are Monday to Friday, excluding weekends and Bank Holidays.
Looking to make a payment with cash or cheque?
Over the Counter
Over the counter at your Bank or Post Office, using your pre-printed giro (found at the bottom of your monthly statement).
If you are paying by cheque or postal order make them payable to ‘Vanquis Bank’ followed by your 16 digit Vanquis Visa credit card number. On the back, write your name and Vanquis Visa credit card number.
Some banks or Post Offices charge a handling fee. Please check with the counter agent. Please allow 5 working days for your payment to reach your account via this method. Please note that payments made over the post office counter can, in some instances, take up to 20 working days to clear.
By posting a cheque or postal order, together with your pre-printed giro (found at the bottom of your monthly statement) in one of our pre-paid envelopes. Please make cheques payable to ‘Vanquis Bank’ followed by your 16 digit Vanquis Visa credit card number. Write your name and Vanquis Visa credit card account number on the back of the cheque or postal order. Please note, we normally recommend allowing 7 working days for your payment to reach your account via this method. PLEASE DO NOT SEND CASH OR POST-DATED CHEQUES AS THESE CANNOT BE ACCEPTED.