Contact Us

 

Contact us immediately if you have any unauthorised transactions on your statement. We will endeavour to minimise any adverse impact on you and your account.

 

   

Suspicious Calls or Texts (Vishing or Smishing)

If you receive a call or text from an unrecognised number claiming to be Vanquis Bank please contact us on our general enquiries number 0330 099 3000. We will never ask you to disclose your PIN, to hand over your card or cash, or to transfer money to another account.

   

   

Suspicious Emails (Phishing)

If you feel you have been a victim of a phishing or other scam from someone purporting to be from Vanquis Bank please forward all details to email.scams@vanquisbank.co.uk

   

   

Contact Details for Vanquis Bank

Fraud Enquires – 0330 099 3000

   

Disputes – 0330 099 3000

   

Suspicious Emailsemail.scams@vanquisbank.co.uk

   

Lost and Stolen Line – 0800 783 9003 or +44 161 444 4495 from abroad

   

General Enquires – 0330 099 3000 – open 8am to 8pm Monday to Friday and 9am to 5:30pm on Saturday 

   

   

Useful Websites

Action Fraud – To read more on different types of fraud and scams visit – http://www.actionfraud.police.uk/types_of_fraud

   

CIFAs – If you want to find out more on how to protect your identity please visit – https://www.cifas.org.uk/

   

Met Police – To find all the latest fraud alerts and other useful tips on protecting yourself visit – https://www.met.police.uk/advice-and-information/fraud/

   

   

Contacting you if we see any unusual activity on your account

To help you protect your account we may send you a text message or call you if we spot any unusual activity on your account. It is important that you make sure we have got your up-to-date mobile number and other contact details at all times. If you receive a text message from us please reply promptly with a simple ‘Yes’ or ‘No’ to confirm whether the transaction was authorised by you or to let us know if you did not authorise the transaction. If we receive a ‘No’ response from you then we will contact you shortly afterwards to go through what we can do next to ensure that any adverse effect to your account is kept to a minimum.

   

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