Contacting you if we see any unusual activity on your account
We may send you a text message, email or call you if we spot any unusual activity on your account. It is important that you make sure we have got your up-to-date mobile number and other contact details at all times.
If you receive a text message from us please reply promptly with a simple ‘Y’ or ‘N’ to confirm whether the transaction was authorised by you or to let us know if you did not authorise the transaction. If we receive a ‘No’ response from you then we will contact you shortly afterwards to go through what we can do next to ensure that any adverse effect to your account is kept to a minimum. We will never ask you to confirm transactions by clicking a link.
Suspicious Calls or Texts (Vishing or Smishing)
If you receive a call or text from an unrecognised number claiming to be Vanquis Bank please contact us on our general enquiries number 0330 099 3000*. We will never ask you to disclose your PIN, to hand over your card or cash, or to transfer money to another account.
Suspicious Emails (Phishing)
Please do not send any account information or other enquiries to this address as we are unable to discuss these through this method. Visit our contact us page to find out how to contact our Customer Service team.
Contact Details for Vanquis Bank
Fraud and Disputes Enquires – 0330 099 3000*
Lost and Stolen Line – 0800 783 9003* or +44 161 444 4495* from abroad or report within the Vanquis App.
General Enquires – Visit our contact us page for the latest information including phone numbers and opening times.
*See our opening hours and call charges.
Action Fraud – Report fraud.
Cifas – Protect your identity.
FCA ScamSmart – Avoid investment and pension scams.
Get Safe Online – Useful tips on protecting yourself from fraud.
Met Police – Latest fraud alerts and other useful tips on protecting yourself from fraud.
Royal Mail Redirection – Redirect your mail when you move address to help protect against identity fraud.
Take Five – National fraud awareness campaign.