Contacting you if we see any unusual activity on your account
To help you protect your account we may send you a text message or call you if we spot any unusual activity on your account. It is important that you make sure we have got your up-to-date mobile number and other contact details at all times. If you receive a text message from us please reply promptly with a simple ‘Yes’ or ‘No’ to confirm whether the transaction was authorised by you or to let us know if you did not authorise the transaction. If we receive a ‘No’ response from you then we will contact you shortly afterwards to go through what we can do next to ensure that any adverse effect to your account is kept to a minimum. We will never ask you to confirm transactions by clicking a link
Suspicious Calls or Texts (Vishing or Smishing)
If you receive a call or text from an unrecognised number claiming to be Vanquis Bank please contact us on our general enquiries number 0330 099 3000. We will never ask you to disclose your PIN, to hand over your card or cash, or to transfer money to another account.
Suspicious Emails (Phishing)
If you feel you have been a victim of a phishing or other scam from someone purporting to be from Vanquis Bank please forward all details to firstname.lastname@example.org.
Contact Details for Vanquis Bank
Fraud and Disputes Enquires – 0330 099 3000
Suspicious Emails – email@example.com
Lost and Stolen Line – 0800 783 9003 or +44 161 444 4495 from abroad
General Enquires – 0330 099 3000 – open 8am to 8pm Monday to Friday and 9am to 5:30pm on Saturday
Action Fraud – Report fraud.
Cifas – Protect your identity.
Get Safe Online – Useful tips on protecting yourself from fraud.
Met Police – Latest fraud alerts and other useful tips on protecting yourself from fraud.
Royal Mail Redirection – Redirect your mail when you move address to help protect against identity fraud.
Take Five – National fraud awareness campaign.