How to protect yourself and your card from fraud


If your card is lost or stolen, let us know straightaway.


How to protect yourself and your card from fraud


Top Tips


  • Regularly check your statement using the Vanquis App or Vanquis Online Banking. If you do not recognise a transaction on your Vanquis statement please call us on 0330 099 3000. Please click here for opening hours and call charges.
  • Ensure your contact details are up to date as we may contact you to ask you to verify transactions on your account.
  • Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.


  • A genuine bank or organisation will never contact you out of the blue to ask for your PIN, one-time passcode or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
  • Don’t be tricked into giving a fraudster access to your personal or financial details.
  • Never automatically click on a link in an unexpected email or text.


Protecting your Card

  • Report any lost or stolen cards immediately on 0800 783 9003 or +44 161 444 4495 (if calling outside the UK). Please click here for opening hours and call charges.
  • Check your card expiry date and call our customer service line (0330 099 3000) if a new card has not arrived when it should.
  • Contact us if your card is unexpectedly retained by a cash machine.


Protecting your Card PIN

  • Always cover your card PIN to prevent anyone from seeing it.
  • Change your card PIN immediately at an ATM if you suspect someone knows it.
  • Never reveal your card PIN to anyone, this includes writing, recording or speaking it anywhere.
  • Never enter your card PIN into your telephone keypad.


Protecting your Identity

  • Never write down your security details e.g. national insurance number, card PIN number, online banking password.
  • Never use the same password for your social media and banking accounts.
  • Shred or destroy all documents that contain your name, address or other personal information that you no longer need.
  • Set up mail redirection if you move house.
  • Close old accounts that you no longer use.
  • Regularly check your credit file to ensure you recognise the details and the accounts listed. The three main credit reference agencies are Experian, Equifax and Transunion (previously Call Credit).