Managing your Credit Card

 

Vanquis is working to support our customers whilst the economy and country are affected by Coronavirus (COVID-19).

Vanquis Credit Cards Guidance

If you are experiencing financial difficulty because of coronavirus e.g. your workplace has been shut, your hours have been reduced, or you cannot work, we know you may be worried about how you’re going to cope financially.

 

Vanquis Payment Freeze

If you’ve been affected by coronavirus you may be able to use a Vanquis payment freeze and won’t need to make your usual payments for up to three months.

 

If you’ve missed your most recent payment because you’ve been affected by coronavirus you’ll still be able to apply for a Vanquis payment freeze.

 

If you are already opted-in to Repayment Option Plan you may be able to activate the Account Freeze feature of the Plan. Click here to find out if you may be eligible. (Please note, if you are not already opted-in to Repayment Option Plan, we are currently unable to opt you in.)

 

What happens during the payment freeze?

  • We’ll make sure the payment freeze isn’t treated as a missed payment by credit reference agencies.
  • However interest will be charged at your standard rate.
  • By using the payment freeze it will take you longer to repay your balance. This means you could pay more overall for your borrowing.

After the payment freeze, you’ll need to make your monthly payments again in the normal way. Your minimum payment and the total amount you owe will go up. This is because interest is still charged throughout the payment freeze.

 

Is a payment freeze the best option for me?

To help you decide if this is the right option for you may wish to use the Money Navigator Tool or obtain free independent advice from the Money Advice Service. You can also find helpful information on the FCA ‘Dealing with financial difficulties during the coronavirus pandemic’.

 

See payment freeze FAQs here.

 

What happens at the end of the payment freeze?

  • We’ll be in touch again before your payment freeze ends to remind you that you’ll need to make your normal contractual monthly payments again.
  • After the payment freeze, you’ll need to make your monthly payments again in the normal way. Your minimum payment and the total amount you owe will go up. This is because interest is still charged throughout the payment freeze.

IMPORTANT

  • Your automatic payment method (such as a Direct Debit or Continuous Payment Arrangement (CPA) may have been cancelled when you applied for a payment freeze.
  • You can set up an automatic payment method in the Vanquis App or by calling 0330 099 3000*

We're here to help

If you have previously had a payment freeze and this is coming to an end or ended, and you still need further assistance please contact us using the details shown below.

 

How do I apply for a payment freeze?

1. Our Online Payment Freeze Request Form

The quickest and easiest way

 

Simply take a few minutes to fill out our online form.

REQUEST PAYMENT FREEZE

 

Alternatively…

 

2. Send us a text

 

TEXT - Please text us your name and a brief summary of your circumstances to 07860 093000 and our support teams will be in contact shortly.

 

 

3. Call us - 0330 099 3000*

 

If you are experiencing financial difficulty because of coronavirus

We know you may be worried about how you’re going to cope financially.

 

TEXT: Please text us your name and a brief summary of your circumstances to 07860 093000 and our support teams will be in contact shortly.

 

CALL: 0330 099 3000*

 

Managing your account if you’re impacted by coronavirus

You can use our Vanquis App to manage your credit card account without leaving home, download the App here: Vanquis Bank App

 

There is a risk that payments sent by cheque or post may take longer than usual to be processed.

 

For this reason, when you make your monthly payments to your account, we recommend using one of the following:

  1. Vanquis App
  2. Vanquis Online Banking
  3. Or your bank's internet banking or telephone banking services.

To pay using your bank's internet or telephone banking, you'll need the following:

  • Sort code: 60-95-94
  • Account number: 0000 0001
  • Your 16 digit Vanquis credit card number starting with 4023 as the payment reference

 

Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.

 

 

*Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.