Managing your Credit Card

 

Vanquis is working to support our customers as the economy and country are affected by Coronavirus (COVID-19).

Our call wait times are much longer than normal.

 

Please only call if your enquiry is urgent. This will help us to serve our customers who are in most need and in vulnerable situations.

 

We apologise for any inconvenience and thank you for your understanding.

If you are experiencing financial difficulty because of Coronavirus e.g.

  1. Your workplace has been shut or you cannot work
  2. You're unable to travel
  3. Or you are following NHS advice and have had to self-isolate

We know you may be worried about how you’re going to cope financially. Please contact us so we can discuss your individual circumstances.

 

Vanquis Credit Cards - please call 0330 099 3000*

 

If you'd like to find out more about government advice to employees, including Statutory Sick Pay, please click here.

 

If you are self-employed you may be eligible for Universal Credit, more information can be found at https://www.understandinguniversalcredit.gov.uk/coronavirus/

 

You are impacted by Coronavirus

You can use our Vanquis App to manage your credit card account without leaving home, download the App here: Vanquis Bank App

 

There is a risk that payments sent by cheque or post may take longer than usual to be processed.

 

For this reason, when you make your monthly payments to your account, we recommend using one of the following:

  1. Vanquis App
  2. Vanquis Online Banking
  3. Or your bank's internet banking or telephone banking services.

To pay using your bank's internet or telephone banking, you'll need the following:

  • Sort code: 60-95-94
  • Account number: 0000 0001
  • Your 16 digit Vanquis credit card number starting with 4023 as the payment reference

Disruption and cancellation of trips, events and holidays

Where can I find the latest travel guidance from the Foreign & Commonwealth Office (FCO)?

 

You can find the latest travel guidance from the FCO here.

 

My trip or event has been cancelled. How can I claim my money back?

 

If your event has been cancelled, please contact the company(s) you have booked with. They may offer you different dates or a full refund and this is likely to be the quickest way for you to get your situation resolved. If they do not resolve your situation then you may also want to check with your travel insurance provider.

 

If this is not successful then we may be able to help you. Please contact us using the phone number above and to support your claim it would help if you could provide evidence of your contact with the company and their response.

 

I’m worried about travelling, should I cancel my trip?

 

If you are concerned, please contact the company you have booked with and your travel insurance provider before cancelling. Many companies such as British Airways, Ryanair, TUI and easyJet have all published information on their websites to help their customers.

 

If you have already cancelled your trip you will need to contact the company and your travel insurance provider.

Where can I find more information about COVID-19?

Protect Yourself against Fraud

Finally please remember fraudsters will use phishing attacks to ask you for personal details. If you receive any emails that ask you for personal details such as passwords, don’t click on them and contact us on email.scams@vanquisbank.co.uk.

 

*Lines are open 8am - 8pm Monday to Friday, 9am -5:30pm on Saturday. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.