Life changes

Help & guidance if you feel like you need some extra support from us




When life throws something at you, we're always on hand to help. From difficulties surrounding mental health to serious illness and other issues, if you feel like you can't manage your finances, we're ready to provide you with the support you need.


You can find out more about how we have already helped customers like you. We've gathered some of our customers stories below. If any of these sound like your situation, please contact us.


If you need help now

We will listen and understand your financial situation and then find the right support for you.


Give us a call on 0330 099 3002


Contact us

Our customer stories

These are real customer stories about real situations, we have changed the names to protect their identity. Click the tiles below to find out more about each customers situation and how we helped..

Helping with gambling addiction

John reached out to us after he had trouble meeting his payments due to a gambling addiction.


John's story

Mental health issues

Mary had a number of problems relating to her payments, caused by her struggle with mental health issues.


Mary's story

Dementia support

Sarah's partner reached out to us to help with managing Sarah's account after a diagnosis of dementia.


Sarah's story

Financial abuse & account takeover

Joanne began missing payments as a result of an abusive relationship so we stepped in to help her.


Joanne's story

Help with serious illness

Alan began to miss his payments when starting to feel the impacts of a long term illness and treatment which changed his life.


Alan's story


Dealing with practical and financial matters can be hard when dealing with grief. We are here to help you throughout.


Bereavement support